Leadership development and organisational change in a family business

A family-owned logistics company contacted us after their engagement survey indicated a growing gap between the company’s entrepreneurial leadership and its frontline staff. During initial visits to the seven UK and US branches we spoke in confidence to almost all of the company’s staff and managers and presented an incisive report to the General Management Board.

As a result of these findings we were asked to work closely with the company in developing its leadership, communication, teamworking, continuous improvement and engagement capacity at all levels of the business. This included a nine month period of work in which we:

  • enhanced the leadership and mentoring roles of senior Directors;
  • supported the development of a more inclusive and enabling Board culture;
  • introduced teamworking and instigated clearer leadership roles at senior management level;
  • developed leadership and change management competence amongst branch and department managers;
  • instigated a review of working practices in frontline teams;
  • established representative Improvement Groups at branch and country levels.

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We are a not-for-profit organisation collaborating with public and private sector enterprises, trade unions, policymakers, researchers and other stakeholders to explore the future of work and organisations and to share good practice in the workplace.


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Workplace Innovation helps enterprises and their employees to improve organisational performance and working lives by releasing the full knowledge, skill and creativity of people at every level.


Workplace Innovation is an international company that bridges the gap between research and practice, spreading more productive and better ways of working across the UK and Europe.

We are the originators of The Fifth Element, an evidence based approach to workplace innovation and how it can transform your organisation.

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