Workplace Innovation helps improve performance and working lives by releasing the full range of talent, knowledge and creativity from employees at every level.

Organisational Health Check

A springboard to innovation

Our Health Checks are not about us telling you what is wrong or right with your organisation. They are about your people telling us what is wrong or right, what can be done better, what works really well and what doesn’t.

An Organisational Health Check acts as a springboard with the potential to release innovative behaviour, improve performance, enhance employee well-being and stimulate growth.

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We know the importance of listening to employees at every level in order to understand what is working and what needs to be improved.

Our reports based on employees’ own accounts of experiences at work provide boards and senior management teams with a powerful stimulus for change, and help to define priorities for action.

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Facilitating Change and Innovation

Breaking down walls and ceilings

Workplace Innovation is at the heart of performance, growth and employee well-being. Many see it but don’t know how to implement it.

We help organizations review improvement and innovation practices by breaking down walls and ceilings and creating dialogue across hierarchies and functions so that the better argument always wins.

Workplace Innovation’s facilitators work closely with leaders, managers and employees at every level, understanding their aspirations and strengths as well as what holds them back. We seek solutions co-created by all of the main stakeholders in an issue to ensure buy-in and to minimise resistance to change.

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Working with Boards and Senior Teams

Horizon-scanning, thought leadership and rehearsing the future

What will your business look like in 2024 and what will your role be in leading it?

Seeing the world in a different way should be on the job description of Directors. Change is happening and it can’t be controlled but it can be anticipated.

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Developing Emerging Leaders

From transactional to transformational

The demands of leadership are changing. At a time of significant challenge and opportunity, leaders and managers must drive improvement and innovation while motivation and energising employees. Emerging leaders must migrate from purely transactional management to proactive, transformational behaviour while current leaders must address the question of succession.

But where are the next leaders coming from and what skills and competences will they actually need?

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Interactive Theatre

Using drama to provoke thought and motivate change

Interactive theatre in the workplace is a real eye-opener. It helps to unlock employee engagement and creativity, one of the key challenges in securing successful organisational change, improving performance and enhancing working life – but it does it very differently.

You’ll see your organisations in a completely different and thought-provoking light.

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Presentations, Facilitation and Masterclasses

Stimulating, informing and resourcing innovation and change

Expert facilitation, engaging presentations, creative thinking and interactive theatre are just some of the ways we enhance and enliven conferences, time-out sessions, in-house training and team development workshops.

We can also deliver masterclasses and provide internationally recognised expert speakers covering all aspects of people centres change, employee engagement, high involvement innovation and leadership development.

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Transformational Coaching

Achieving a new culture

We know how to coach – we do it for a living. However, we are also on a mission to help managers and leaders become inspired coaches in their own right and to introduce a coaching culture to their organisations that will achieve sustainable benefits.

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Networking and Knowledge Sharing

Remember, you are not alone

Networking, knowledge sharing, the pooling of ideas and intellectual capital are the dynamics that underpin a sustainable movement of workplace innovation and provide all organisations looking to change and to challenge the future with access to the choices open to them and the experiences of others.

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Flexible ILM Leadership & Coaching Courses 

In-house and Distance Learning

Flexibility in learning is becoming increasingly important in employee development. We are experiencing a significant increase in clients needing a more flexible approach to the delivery of our ILM programmes.

Releasing staff to attend off-site public courses can cause problems for organisations, despite the obvious benefits of individuals from different backgrounds and industries sharing their experiences as they learn together. It is not always convenient for managers to block out days in their diary to attend sessions off-site, on dates that tend to be inflexible.

We recognise this and in addition to our public courses we are able to offer a range of flexible options to make it easier for organisations and individuals to access our ILM Leadership, Management and Coaching programme.

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The Second Element
Structures, Management and Procedures




Walls and ceilings

What about the organisational walls and ceilings that allocate people to departments, divisions, grades and professions? Do they constrain how people work together, creating separate silos that put barriers in the way of doing a good job? Or do people collaborate across different tasks to create a seamless flow of work?

Of course some demarcations may be necessary, reflecting different bodies of expertise and knowledge. But this shouldn’t lead to fragmentation: different groups within an organisation should intertwine naturally in ways that help everyone understand other people’s jobs, professions, specialisms, priorities, problems and vision.

The Austrian company inet-logistics GmbH has promoted creativity and communications by breaking down functional boundaries and designing spaces that create an alternative office culture, encouraging people to work together, share ideas and collaborate on different projects.

Colour coded zones designate silent areas for software developers, discussion zones identified by winged chairs, and communication zones with ‘ring chairs’ optimising sound for telephone calls. Movement between zones and random desk selection increase awareness of what other teams are doing and improve internal communication.

Likewise Innocent is an innovative UK company that produces smoothies, juices and vegetable pots sold in supermarkets, coffee shops and other outlets. Its success depends on a culture that values creativity, openness and the sharing of ideas at every level. Fruit Towers, the HQ in London, is spread over four open-plan floors but seating for everyone including senior management is allocated randomly. That way, everyone gets maximum visibility and interacts with people from different functions. They get a broader understanding of different roles and how Innocent works as a whole.

Nowhere is the need to erode walls and ceilings better illustrated than in the NHS. Patients with complex or long-term conditions achieve better clinical outcomes and quality of life when they are treated by multidisciplinary teams that transcend professional and departmental boundaries, rather than by separate specialists who only communicate with each other by means of the patient’s medical record.



Many organisations appear to be structured around three assumptions:

  1. Hierarchies are just common sense: you need somebody to be in charge.
  2. People at the frontline are of lower status and less motivated so they can’t be trusted to make decisions or manage their own work.
  3. Other ways of organising may be fine for some companies but they’ll never work here.

Do these assumptions ring true in your organisation? Or is your organisation one of a growing number that view hierarchy as a source of waste, inertia and employee disengagement?

For these latter organisations hierarchy is essentially the embodiment of distrust. Management layers inevitably tend to put distance between decision-making and the frontline, disempowering and diminishing the voice of those at the lower levels as well as creating an implementation gap. Hierarchy breeds caution amongst managers, encouraging decisions to be delegated upwards with consequent loss of productivity.

Vertically organised structures also create silos and add to the difficulties of building bridges between functional specialisms. This undoubtedly causes frustration in resolving day-to-day issues but can have a particularly negative effect on the capacity for innovation. While many organisations are beginning to recognise the strong connection between innovation and diversity this does not appear to be reflected in the relatively robust walls and ceilings that form their organisational structures.

Hierarchy is typically inextricably linked to promotion and career development. An excellent technical specialist may be promoted to a line management position in order to retain them within the organisation irrespective of whether or not they have any aptitude for, or interest in, leading people.


. . .  and flat structures

A flat structure is when the business either has no management layers or where the chain of command is very short. Advanced manufacturing company W. L. Gore and Associates is often seen as a leading pioneer of such structures. According to the company’s website:

Since Bill Gore founded the company in 1958, Gore has been a team-based, flat lattice organisation that fosters personal initiative. There are no traditional organisational charts, no chains of command, nor predetermined channels of communication.

Ricardo Semler’s Semco is well known as a “radical form of corporate democracy” that aims to distribute decision-making authority out to everyone. Factory committees run the plants while workers have unrestricted access to all corporate records and are taught how to read financial reports; they set their own wages and their own production quotas. The firm has maintained around 20% growth for nearly 30 years.

In the Netherlands, Fokke Wijnstra helped to establish an organisation which is remarkably free of formal structures. Finext is a financial consulting company without bosses or organisational divisions, one in which teams and decisions emerge through informal collaboration.

Flat organisational structures combined with employee self-organisation are associated with:

  • better communication and relationships between different roles;
  • simple, faster decision making processes;
  • versatility and willingness to change.

For many flat organisations the aim is not to erase hierarchies entirely. Rather they allow companies to form hierarchies organically and in ways that are fluid to meet the needs of specific circumstances and opportunities. Flat organisations rely on a decentralised approach to management and require a high degree of employee involvement in decision-making. They empower employees, share information, break down divisions between roles and share competencies, and use team or organisation-wide reward systems.

Control in flat companies lies in mutual agreements between employees and teams that are self-managing, self-organising and self-designing, and which take personal responsibility for satisfactory outcomes. Leadership is co-created through dialogue with and between employees; leaders nonetheless tend to play a key role in espousing collaboration as a core value and in stimulating empowering and enabling behaviours amongst their colleagues. 


Annoying processes

Are the systems and procedures that govern decision-making, resource allocation and standard operating procedures aligned with empowerment and trust? Or do they reflect a culture of centralised control and micro-management? Truly innovative workplaces recognise the need for a consistent approach to empowerment, learning and development running through every aspect of corporate policy from reward systems and performance appraisal to flexible working and budget devolution.

  • In one UK city council, a leisure centre manager needs eight signatures on a piece of paper from different senior managers in order to recruit a junior member of staff from his or her own budget. The process can take months and meanwhile the work gets done by expensive temporary staff. It makes the managers feel undervalued and mistrusted.

How much control is actually necessary? Are the risks of loosening control greater than the (real and opportunity) costs of spending senior management time on relatively trivial issues?

  • There is ample evidence to suggest that in most workplaces performance management and appraisal processes seldom stimulate employee engagement and improvement. More often than not they destroy it. The cyclical appraisal is little more than a ‘tick-box’ exercise, poorly understood by line managers and sometimes feared by appraisees.

Is the formal appraisal interview a ‘tick box’ exercise? Or is it a milestone in a continuous coaching conversation with a line manager who understands how to help each individual develop and deliver their best performance?

  • Blame cultures are still remarkably common. They lead to concealment, risk aversion and sometimes to bullying, so pose a significant corporate risk.

Are there established procedures for shared learning from mistakes and failures in an open and blame-free way? 

  • What you measure is what you get. But it’s much easier to measure things that can be recorded on spreadsheets rather than those vital but intangible assets like co-operation, creativity and commitment. KPIs and targets have a way of creating perverse behaviours, distracting management attention from what should be done to what can be measured. Innovation and improvement become luxuries.

Is the importance of shared learning, reflection, improvement and innovation recognised in the organisation’s system of targets and incentives?



inet-logistics GmbH


Multi-Disciplinary Teamworking in the NHS

W. L. Gore

Ricardo Semler



The First Element:
Jobs and Teams
The Second Element:
Structures, Management
and Procedures
The Third Element:
Employee-Driven Innovation
and Improvement
The Fourth Element:
Co-Created Leadership
and Employee Voice




Case Studies
Case Studies Case Studies  Case Studies 

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